Airbricks - Website Design

Sleek Airbricks website design with user-friendly interface, responsive design, and engaging visual storytelling.

Client

Lucas Morgan

Live view

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Time line

2 Months

About the Project

This software automates sales orders within NetSuite, an Oracle ERP system.

This software automates sales orders in NetSuite, boosting efficiency and accuracy with seamless integration for faster, error-free processing and real-time visibility.

Project Problem

These problems led to a decline in customer satisfaction, reduced customer retention, and lower employee morale.

Slow response times: due to high service request volumes and an overburdened customer service team led to customer complaints.

Inconsistent service: quality led to uneven customer experiences, with some receiving quick resolutions and others facing delays or incomplete

Employee Burnout: The customer service team struggled with high turnover and burnout, stemming from the constant pressure to handle a large number of requests without sufficient resources.

Unpredictable: service quality caused disparity in customer experiences, where some received fast resolutions while others dealt with delays or unresolved

Project Solution

Implemented a three-phase plan focused on process improvement, technology integration, and employee support.

1. Automating Initial Service Response:

The company added an AI chatbot to its website and customer portal, handling common inquiries instantly and freeing up customer service agents to tackle more complex issues.

2. Introducing Omnichannel Support:

They added live chat, social media, and a mobile-friendly portal, allowing clients to connect through their preferred channels for faster responses.

3. Employee Training and Wellness Programs:

invested in additional training for support staff to improve problem-solving skills and offer quicker solutions. They also introduced wellness programs, flexible scheduling, and team-building activities to boost morale and reduce burnout.

Typefaces & Color

A distinct and dependable visual hierarchy is established by our font. To guarantee readability and brand consistency, it uses specific fonts, sizes, and styles that are used on all devices.

Several people are typing

Our Clients Can't Say Enough About Us

Take a look for yourself. No Slack messages were harmed in the making of this component.

“Outstanding job! The results exceeded my expectations. He is the epitome of professionalism and expertise in his field. I've collaborated with numerous designers on Fiverr, but he remains my top choice. I highly recommend him services to anyone looking for quality work!”

joemorgan965Germany

“We were happy that we found the best UI/UX Design agency and best product design agency to work with. We will definitely continue to work with them as we have greatest output.”

ren_bindenUnited Kingdom

“This is the second work that I have complete within two weeks, continuously working with this seller for last year. Always delivering quality work within time frame. Keep up the good work. Thanks!”